- Products & Usage (10)
- Ordering & Payment (8)
- Shipping & Delivery (9)
- Returns & Guarantee (6)
- Quality & Lab Testing (7)
- Safety & Responsibility (10)
Everything customers ask about Zana Herbal products — ordering, shipping, quality, safety and service. Click any question to jump to its answer.
Products & Usage
What are Zana Herbal products?
Zana Herbal products are plant-based wellness shots and tablets made with botanical extracts, including kava root and mitragyna speciosa (alkaloid) extracts. The range covers three experiences — energy and focus, balance, and relaxation — in drinkable shots and pre-measured tablets. Every product is alcohol-free, gluten-free, dairy-free, nut-free and third-party lab tested. They are intended for adults 21 and over.
What’s the difference between Zana shots and tablets?
Shots are ready-to-drink 2oz liquids — convenient, no preparation, and available in flavors like lemon-lime and tropical. Tablets are pre-measured, blister- or bottle-packed, and easier to carry discreetly. Functionally, both deliver the same lab-tested extracts; the right choice comes down to whether you prefer drinking a shot or taking a tablet. Many customers use shots at home and tablets on the go.
Which Zana product is best for energy and focus?
Customers looking for daytime energy and focus most often choose Ultra White Vein (tablets or shots) or the Zana 500 Shot — the white vein profile is our most-reordered morning pick. Ultra Green offers a more balanced experience for training days. You can compare all options on our Energy Booster collection page.
Which products are best for relaxation and sleep?
For unwinding in the evening, the Chill collection (Original, Lemonade, Tropical) blends kava with alkaloid extracts and is our best-selling relaxation line. Ultra Red Vein is the traditional evening choice in tablet form. Visit our Sleep and Relax collection pages for a guided comparison.
What is 7-OH (7-hydroxymitragynine)?
7-hydroxymitragynine is one of the naturally occurring alkaloids found in the mitragyna speciosa plant. It is present only in trace amounts in raw leaf, so products labeled 7-OH use concentrated extracts. Zana Seven products feature standardized 7-OH extract in precise pre-measured servings. As with all Zana products, they are intended for adults 21+ and should be used exactly as directed on the label.
What are Zana Pseudo products?
The Pseudo line uses a proprietary mitragyna speciosa extract formulated for deep relaxation. It comes in two formats: 20mg tablets (5, 10 or 30-count) and the 40mg Nano Shot, which uses nano-emulsification for a uniform liquid formula. Pseudo products are among our most popular evening choices.
What is kava and how is it used in Zana products?
Kava is a root native to the South Pacific, where it has been brewed and shared socially for centuries. Zana uses a 500mg kava root extract in the Kava Shot and blends kava with alkaloid extracts throughout the Chill collection. Kava is naturally caffeine-free, which makes these products popular for evenings.
What do green, red and white vein mean?
Vein color refers to the color of the leaf’s veins at harvest and signals different alkaloid profiles. White vein is associated with bright, uplifting experiences; green vein with balance; and red vein with calm and evening wind-down. Zana offers all three as Ultra tablets and extract shots so you can match the profile to the moment.
What flavors are available?
Current flavors include Lemon-Lime (Zana 500), Lemonade and Tropical (Chill collection), plus the natural profile of the Ultra extract shots and Kava Shot. New flavors typically launch in the Special Edition collection first — join the newsletter on the homepage to hear about them early.
How often can I use Zana products?
Always follow the directions printed on each package and never exceed the recommended serving. Zana products are formulated for occasional adult use as part of a wellness routine, not continuous all-day use. If you take any medications or have health conditions, speak with your physician before use — and see our Safety & Responsibility questions below.
Ordering & Payment
How do I place an order?
Simply add products to your cart from any product page and check out securely. You can shop the full catalog on the Shop page or browse by goal on the Energy, Sleep, Workout and Relax pages. Orders can also be placed for wholesale quantities — see our Wholesale page.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our encrypted checkout. Payment details are processed by PCI-compliant providers — your card information is never stored on our servers. See the Payment Options page for the full list and step-by-step checkout help.
Is checkout secure?
Yes. The entire store runs over HTTPS, and payments are processed through PCI-DSS compliant gateways with encryption end to end. We never see or store your full card number. Look for the padlock icon in your browser on every checkout page.
Will I receive an order confirmation?
Yes — within minutes of ordering you’ll receive an email confirming your purchase, items and total. You’ll get a second email with tracking information as soon as your order ships. If you don’t see either email, check your spam folder, then contact us and we’ll resend it.
Can I change or cancel my order?
We can modify or cancel orders that haven’t entered fulfillment yet — usually a window of a few hours after purchase. Contact us as soon as possible with your order number and we’ll do our best. Once a package is handed to the carrier, we can no longer change it, but our Returns page explains your options.
Do you offer bulk discounts?
Yes. Most products include value multi-packs (such as 12-packs) at a meaningful per-unit discount, and wholesale pricing is available for retailers and distributors — see the Wholesale page or contact us with the products and quantities you have in mind.
How do I use a discount code?
Enter your code in the discount field at checkout and click apply — the total updates instantly. Only one code can be used per order, and codes cannot be applied to previous purchases. If a code fails, double-check spelling and expiry date, or contact us.
Where can I buy Zana Herbal products?
The complete range is available right here in the official online store — this is the only channel that guarantees fresh batches, full lab documentation and our return policy. Selected retail stores also carry Zana; our Wholesale page covers retailer inquiries.
Shipping & Delivery
How long does shipping take?
Orders are typically packed within 1 business day. Standard delivery then takes 2–5 business days depending on your location, with faster options available at checkout. You’ll receive a tracking link by email the moment your order leaves our facility — full details are on the Delivery page.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected speed, and the cart shows the exact cost before you pay. Multi-pack orders usually qualify for the best effective shipping cost per unit. See the Delivery page for current rate tables and any free-shipping thresholds.
Do you ship internationally?
We currently ship across the United States. International shipping is limited because botanical regulations vary by country — it is the customer’s responsibility to know their local laws before ordering. If you’re outside the US, contact us and we’ll confirm whether delivery to your country is currently available.
How do I track my order?
Every shipped order includes a tracking number sent to your email. Click the link in the shipping email, or log into your account and view your order history for live tracking. Tracking can take up to 24 hours after dispatch to show movement — that’s normal carrier behavior.
My package shows delivered but I can’t find it. What now?
First check around entrances, mailboxes and with neighbors — carriers sometimes scan early. If it still hasn’t appeared within 48 hours, contact us with your order number. We’ll open a carrier investigation and, in confirmed loss cases, replace or refund the order under our guarantee.
What if my order arrives damaged?
Take a photo of the damaged packaging and products, then contact us within 7 days of delivery with your order number. We’ll send a free replacement right away — no need to ship anything back. Your satisfaction is the whole point of our guarantee.
Is the packaging discreet?
Yes. Orders ship in plain, unbranded outer packaging with a neutral sender name. The only identifying marks are the carrier’s label. What’s inside your parcel stays your business.
Are there states you can’t ship to?
Regulations for botanical products change frequently and vary by state and locality. We maintain a restricted-ship list and update it as laws change — customers in restricted areas cannot complete checkout for affected items. You can check current restrictions on the Delivery page, and we always recommend confirming your local regulations.
Can you ship to a PO Box?
Yes for standard USPS deliveries; PO Boxes cannot accept express services that require a signature. If your address is a PO Box, choose standard shipping at checkout. For large wholesale orders, a street address is required.
Returns & Guarantee
What is your return policy?
Unopened products can be returned within 30 days of delivery for a full refund. If there’s a problem with your order — wrong item, damage or a quality concern — contact us and we’ll make it right with a replacement or refund, including return shipping when the issue is on our side. Full terms are on the Returns page.
How do I start a return?
Contact us with your order number and the reason for return. We’ll reply with a return authorization and a prepaid shipping label where applicable. Once the item arrives back at our facility, refunds are processed within 3–5 business days to the original payment method.
How long do refunds take?
After we receive your return, the refund is issued within 3–5 business days. Depending on your bank or card provider, it can take another 2–5 business days to appear on your statement. If it’s been longer than ten business days since your refund confirmation, contact us and we’ll trace it with the processor.
Do you offer a money-back guarantee?
Yes — our Price Promise and satisfaction guarantee cover every order. If a product arrives damaged, incorrect or fails our quality description, we replace or refund it. For opened products, contact us within 30 days if something isn’t right; we handle genuine issues fairly and quickly.
Can I exchange a product for a different one?
Yes for unopened items within 30 days. Contact us with your order number and the product you’d like instead — we’ll arrange the swap and charge or refund any price difference. Exchanges ship as soon as the original item is scanned by the carrier.
Are there restocking fees?
No. We never charge restocking fees on returns that follow our policy. The only deductions possible are original shipping costs on change-of-mind returns of fully refunded orders, and this is always disclosed before you commit.
Quality & Lab Testing
Are Zana products lab tested?
Yes — every batch of every product is tested by independent, accredited third-party laboratories. Testing covers identity (confirming the botanical), potency (alkaloid content), and safety screens including heavy metals, microbes and contaminants. This is non-negotiable for us and the reason customers trust the brand.
Where can I see the lab reports (COAs)?
Certificates of Analysis for current batches are published on the Lab Reports page and can be matched to the batch code on your package. If you can’t find your batch, contact us and we’ll send it directly. We believe transparency should be one click away.
Where are Zana products made?
Zana products are formulated and packaged in cGMP-compliant facilities in the United States, using botanical extracts sourced from established growers. Our brand profile page tells the full story — sourcing, manufacturing and the standards every partner facility must meet.
What ingredients are in Zana products?
Core ingredients are botanical extracts (kava root and/or mitragyna speciosa alkaloids depending on the product), water, natural flavors and citric acid in the shots. Tablets contain the extract plus pharmaceutical-grade tableting agents. Every product is alcohol-free, gluten-free, dairy-free and nut-free. Full ingredient panels are printed on each package.
Are Zana products gluten-free? Vegan?
Yes — the entire range is gluten-free, dairy-free, nut-free, alcohol-free and plant-based. No animal-derived ingredients are used in any formula. If you have a specific allergy, always check the printed label of your specific batch and consult your physician if unsure.
How do I check my batch freshness?
Every package carries a batch code and best-by date printed near the seal. You can cross-reference the batch code against the COA on the Lab Reports page. Stored cool, dry and sealed, products hold full quality through the printed date.
Why do Zana products cost more than some competitors?
Three reasons: full third-party lab testing on every batch, standardized extracts that deliver the same experience purchase after purchase, and cGMP manufacturing. Budget products often skip one or all of these. Our Price Promise also means we match like-for-like offers — details on the Price Promise page.
Safety & Responsibility
Is there an age requirement?
Yes. Zana products are strictly for adults 21 and over. By purchasing, you confirm your age, and we reserve the right to request age verification on any order. Keeping these products away from minors is a responsibility we take seriously.
Are alkaloid and kava products legal?
Regulations vary by state and country and change frequently. These products are legal in many US jurisdictions but restricted in others, and it is your responsibility to know your local laws before ordering — our checkout blocks restricted states where possible. We recommend checking current local regulations; see the Delivery page for restricted-state information.
Will Zana products cause me to fail a drug test?
Mitragyna speciosa alkaloids can be detected by some specialized drug panels, although standard 5-panel employment tests do not typically screen for them. If you are subject to testing, the safest course is to avoid these products and consult the testing authority. We cannot guarantee any test result.
Are there safety warnings I should know?
Yes. Do not use these products if you are pregnant or nursing, under 21, or taking medications without first consulting your physician. Do not drive or operate machinery after use, and never mix with alcohol or sedatives. Individual experiences vary. These statements have not been evaluated by the FDA, and these products are not intended to diagnose, treat, cure or prevent any disease.
Can I use Zana products with my medications?
We cannot give medical advice. Botanical extracts — kava and mitragyna speciosa in particular — can interact with some medications, including sedatives, blood thinners and medications processed by the liver. If you take any prescription medication, speak with your doctor or pharmacist before using any Zana product.
What side effects are possible?
Individual responses vary. Some users report mild effects such as drowsiness, nausea or dizziness, particularly with higher servings or first use. Use exactly as directed on the label, start with the lowest labeled serving, and stop use and consult a physician if you experience any adverse reaction. Full warnings appear on every package.
Can regular use become habit-forming?
Mitragyna speciosa alkaloids have dependence potential with frequent heavy use, which is why Zana products are formulated for occasional adult use as directed — not continuous use. If you feel you’re becoming reliant on any substance, stop use and speak with a healthcare professional. Responsible use is the only use we support.
I’m a first-time buyer. What should I know?
Start with our Sample Box to discover which line suits you, read every label before use, and begin with the lowest labeled serving. Review our Safety FAQs and the Lab Reports page so you know exactly what you’re buying. Adults 21+ only, and always follow package directions.
Are these products FDA approved?
No. Dietary supplements and botanical products are not FDA-approved, and these statements have not been evaluated by the FDA. Zana products are not intended to diagnose, treat, cure or prevent any disease. What we can promise is transparent labeling, third-party testing and honest information — no hype, no medical claims.
How do I contact customer support?
Visit the Contact page for email, phone and business hours — most inquiries are answered within one business day. For order questions, include your order number; for product questions, the batch code from your package helps us answer precisely.
Still have questions? Contact us — most inquiries are answered within one business day. See also our Returns policy, Delivery information and Lab Reports.